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How do I enable SSL https streaming?

Some browsers such as Chrome now require streams to be using SSL (https). Fortunately Fast Serv makes it easy to enable SSL (https) streaming.

1. Log into your Portal account
2. Click the Services tab
3. Click “Details” next to the streaming server on which you wish to enable SSL streaming
4. Click “Edit Config”
5. Check the “SSL Enabled” checkbox
6. Click “Submit”
7. Click “Restart”
8. Click the “Email Config” button to receive your SSL enabled tune-in links

For SSL to work properly in a browser, you must use special https tune-in links. The “Email Config” button will send you an email containing the special https:// links you will need to use.

For any questions, please contact the helpdesk.

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Managing a Dedicated Windows Media Server

Step 1 - Launch Remote Desktop and Connect

Go to Start menu, click Run… then enter ‘mstsc /admin’ into the box and press enter. If you don’t have a Run… option you type directly into the text field in the Start menu’s search box.

Enter the IP address of the server, then press the ‘Options’ button.

Type in the username (usually ‘administrator’) and check the ‘Allow me to save credentials’ box. Then press Connect.

Check the ‘Remember my credentials’ box, then type the password and press ‘OK’

Step 2 - Open Computer Management console

Right click ‘My Computer’ and choose ‘Manage’.

Drill down into the Windows Media Services snap-in.

Step 3 - Add the Publishing Point

Right click ‘Publishing Points’ and choose the ‘Add Publishing Point (Advanced)...’ option.

Select ‘Broadcast’ (should be the default). Enter a unique publishing point name, then type ‘push:*’ into the Location field and click ‘OK’.

Step 4 (optional) - Define Limits

Click the new publishing point (ExampleStream in this case), click the ‘Properties’ tab, click ‘Limits’ and now you can define some limits such as maximum player connections. NOTE: It is not recommended to limit anything except for max connections because it will slow down player connection times.

At this point your publishing point is ready, and an encoder can now connect to the publishing point using ‘Push’ mode and the username ‘push’ and password ‘push’. You don’t have do do anything more than this. However, if you would like your encoder to use a unique username and password, you can add Windows users. The next few steps describe how to add a unique user and password.

Accessing the Stream

The stream location for use in player links and embed code, in this case, will be in the format http://1.2.3.4/ExampleStream (replace 1.2.3.4 with the actual IP of your server).

Step 5 (optional) - Add Encoding Users

In the main Computer Management screen, Drill down into Local Users and Groups snap-in, right click ‘Users’ and choose ‘New User…’

Enter the User name and password, and optionally a full name and description to help identify the user. Uncheck ‘User must change password at next login’ and check ‘Password never expires’. Now click ‘Create’.

Right click the new user you created, and choose ‘Properties’.

Click the ‘Member Of’ tab and click ‘Add…’. Enter ‘wms’ and click ‘OK’.

Click the ‘Terminal Services Profile’ tab and check the ‘Deny this user…’ checkbox. This is to prevent the user from being able to remote desktop into the server and limits him only to WMS streaming.

That’s it, now your client can now encode to the new publishing point using the new username and password you just created.

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Adding a FTP user in FileZilla Server

If you have a Windows server and FileZilla Server as your FTP server (the default for our Managed Windows servers), you can easily add additional FTP users as needed. Each user will be ‘jailed’ into their shared folder.

Open FileZilla Server Interface (start menu or desktop icon), then click ‘OK’ on the ‘Connect to Server’ dialog.’
Go to Edit -> Users.
Click Add, type in username, then click ‘OK’.
Click the ‘password’ checkbox and enter the password.
Click ‘Shared folders’, then click ‘Add’ and choose a folder.
Check (enable) all permissions under ‘Files’ and ‘Directories’.
Click ‘OK’ towards the bottom.

The users/settings will be updated on the last step.

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How to use Remote Desktop Connection

Connecting From Windows XP (Service Pack 3 or higher), Windows Vista, or Windows 7

1. Click the Start menu (also click ‘Run…’ for XP) and enter the following into the text box, then press Enter:

mstsc /admin

Here’s what it would look like in Vista or Windows 7:

Here’s what it looks like in XP:

2. You will then be prompted for your IP address and username. (Click the ‘Options’ arrow so you can define the username).

Here is what it looks like:

3. Press connect. You will now be prompted for the password.

4. If successful, you should now be staring at the desktop of your new server, including any applications that we have pre-installed for you.

Hints and Tricks

* If we have pre-installed software such as SAM, Station Playlist, ect, you should immediately see it running. If it is not running, log off immediately using the Start Menu. Double check that you have used the correct command to start remote desktop. If you don’t do it correctly, you will connect to the wrong session and will not see your software running!

* When you are done managing your server, Disconnect by clicking the ‘X’ at the top of the screen. This allows your software to continue running and allow you to connect again from another location. If you Log Off instead of Disconnect, your software may stop running until you log in again.

* If you’re connecting from a very old PC such as Windows 2000 or XP with less than Service Pack 3, you need to use the command ‘mstsc /console’ instead of ‘mstsc /admin’ to connect to the correct session.

* If connecting from Linux or Mac, you need to make sure the ‘Console’ option is enabled so that you connect to the correct session and see your software running.

* If Remote Desktop is too difficult or not working well for you, it’s possible to use LogMeIn.com, TeamViewer, or most other remote control systems. We will be happy to install any of these for you by request.

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SAM PAL Script to Schedule, Queue and Play Jingles

Spacial Audio’s SAM (Streaming Audio Manager) is one of the most powerful and flexible radio automation software packages. One of its key features is called ‘PAL Scripting’. It allows unlimited control of your play list schedule.

The following will play a track from the ‘Jingles’ category every 30 minutes - simply place your ads or liners in the ‘Jingles’ category or change the category name in the script to the category you have them stored in.

PAL.Loop := True;
Pal.WaitForTime(T['XX:00:00']);
CAT['Jingles'].QueueTop(smRandom, EnforceRules);
Pal.WaitForTime(T['XX:30:00']);
CAT['Jingles'].QueueTop(smRandom, EnforceRules); 

The script can be easily modified to your requirements - the following will play a track from the ‘Jingles’ category every 15 minutes.

PAL.Loop := True;
Pal.WaitForTime(T['XX:00:00']);
CAT['Jingles'].QueueTop(smRandom, EnforceRules);
Pal.WaitForTime(T['XX:15:00']);
CAT['Jingles'].QueueTop(smRandom, EnforceRules); 
Pal.WaitForTime(T['XX:30:00']);
CAT['Jingles'].QueueTop(smRandom, EnforceRules); 
Pal.WaitForTime(T['XX:45:00']);
CAT['Jingles'].QueueTop(smRandom, EnforceRules); 

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Adding or Updating an SSL Certificate in Cpanel

This article makes a few assumptions:

ALL steps described are carried out in the website’s CPANEL interface only (ex: http://www.domain.com/cpanel). NOTHING AT ALL is done in WHM as a reseller or root. Managing certificates in WHM will almost certainly break things.
You’ve already assigned the site a dedicated IP (or Fast Serv has already done so for you). SSL certificates require a dedicated IP for the site.
You are NOT copying an SSL certificate from another host (in these steps you are renewing or installing a new certificate). If you need to copy an existing certificate from another server, please contact Fast Serv support for assistance.

Preparing the site for a new certificate

Enter ‘ssl’ into the ‘Find’ field
Click ‘SSL/TLS Manager’ to the right

Click ‘Generate, view, upload, or delete your private keys’

Towards the bottom, enter the domain name (with www) in the ‘Host’ field. Use your real domain, not the one shown in the example.
Click ‘Generate’

You will now see a new Private Key. Cut and paste this in a safe place - you will need it when you apply for your certificate.

Click ‘Return to SSL Manager’

Click ‘Generate, view, or delete SSL certificate signing requests.’

Fill in Country, State, City, Company name, division (‘Website’ is fine), email address, and a random password.
Do not use special characters in any field. Numbers, letters, and spaces are all that are allowed. Even the password!
You do not need to write the password down—it’s used only for creating a random seed.
Click ‘Generate’

You will now see a new Certificate Signing Request. Cut and paste this in a safe place - you will need it when you apply for your certificate.

Click ‘Return to SSL Manager’

Obtain your certificate

Use the Private Key and Certificate Signing Request obtained in the previous steps to obtain a new certificate (CERT) at your preferred vendor. We recommend GeoCerts.com if you don’t already have one chosen. Once you have your new certificate saved and copied, continue.

Install and activate the new certificate

Click ‘Generate, view, upload, or delete SSL certificates.’

Paste in your new certificate (or the .crt file if you have one - but not both!)
Click ‘Upload’

Click ‘Return to SSL Manager’

Click ‘Setup a SSL certificate to work with your site.’

Near the top, select the domain (with www.) from the drop down. The fields below should fill in automatically with the certificate and keys you uploaded and generated in previous steps.
Click ‘Install Certificate’

You’re done!

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Edcast Standalone How-to Tutorial - Icecast or Shoutcast

Step 1 - Install Edcast Standalone

Download Edcast Standalone software and install it. This is a free application that can broadcast live audio to Icecast or Shoutcast servers. Edcast doesn’t require any other software to operate (hence the name ‘Standalone’), and is ideal for 24/7 live streaming environments such as streaming an AM/FM station over the internet.

Link - Click Here to Download Edcast Standalone

Step 2 - Install the LAME MP3 Encoder

(1, 2) Right click the link below and choose “Save As…”

Link - Lame Encoding DLL

Navigate to ‘C:\ Program Files \ edcast’ and click ‘Save’. It is VERY important that you save this file inside the actual Edcast program folder.

Step 3 - Start Edcast Standalone and configure the encoder

(3) Click the ‘Add Encoder’ button
(4) Right-click the new encoder that appears below it
(5) Choose ‘Configure’ from the menu that appears

In the ‘Basic Settings’ section, set up the encoder.

(6) Enter your chosen bitrate - this must be equal or lower than the rate you purchased.
(7) Enter your samplerate - Enter 44100 for bitrates above 96, or 22050 for streams below 96.
(8) Number of channels - Enter 2 for bitrates above 48, choose 1 for bitrates below 48.
(9) Select the ‘MP3 Lame’ encoder
(10) Select ‘Icecast2’ for Icecast server, or ‘Shoutcast’ for Shoutcast server.
(11) Enter the host name of your server.
(12) Enter the port number of your server.
(13) Enter the DJ or Admin password of your server.
(14) (Icecast2 only) Enter the mount point - this will usually be /stream by default for Fast Serv Icecast2 servers.

In the ‘YP Settings’ section, enter your station details.
Click ‘OK’

Step 5 - Start encoding

(15) Tick the ‘AutoReconnect’ box
(16) Hilite the new encoder, then click the ‘Connect’ button
You should see information about the encoder status in the ‘Transfer Rate’ column. If it’s working properly, a numeric value will appear indicating the transmission speed.

Notes

If you are unable to connect, go back to step 4 and double check every server setting. You must also make sure there is music playing in Winamp.
You can then select the audio device you wish to capture audio from - select it under ‘Live Recording’.

You’re now streaming live on the Internet!

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Edcast Winamp Plugin How-to Tutorial - Icecast or Shoutcast

Step 1 - Install Winamp

Download and install Winamp (if you don’t already have it installed). Winamp is a free download.

Link - Click to Download Winamp

Step 2 - Install the Edcast DSP Plugin and lame_enc.dll

Download the Edcast Plugin for Winamp and install it. This is a free plugin for Winamp that lets you stream out to the Internet.

Link - Click to Download Edcast Winamp Plugin

Download the LAME MP3 encoding plugin (lame_enc.dll) and place it into your Winamp folder. Do this by right clicking the link and choosing “Save Link As…”, then navigate into ‘C:\ Program Files (x86) \ Winamp’ before clicking the Save button.

Link - Right Click and choose “Save Link As…” to Download lame_enc.dll

Step 3 - Start Winamp and the Edcast DSP Plugin

Start Winamp
Press Ctrl - P (Ctrl and P keys together) - This will open the settings page.
(1) Click ‘DSP/Effect’ on the left column - you may need to scroll down.
(2) Select ‘edcast DSP v3’ - a window called ‘edcast’ will appear.

Step 4 - Set up the encoder

(3) Click the ‘Add Encoder’ button
(4) Right-click the new encoder that appears below it
(5) Choose ‘Configure’ from the menu that appears

In the ‘Basic Settings’ section, set up the encoder.

(6) Enter your chosen bitrate - this must be equal or lower than the rate you purchased.
(7) Enter your samplerate - Enter 44100 for bitrates above 96, or 22050 for streams below 96.
(8) Number of channels - Enter 2 for bitrates above 48, choose 1 for bitrates below 48.
(9) Select the ‘MP3 Lame’ encoder
(10) Select ‘Icecast2’ for Icecast server, or ‘Shoutcast’ for Shoutcast server.
(11) Enter the host name of your server.
(12) Enter the port number of your server.
(13) Enter the DJ or Admin password of your server.
(14) (Icecast2 only) Enter the mount point - this will usually be /stream by default for Fast Serv Icecast2 servers.

In the ‘YP Settings’ section, enter your station details.
Click ‘OK’

Step 5 - Start encoding

(15) Tick the ‘AutoReconnect’ box
(16) Hilite the new encoder, then click the ‘Connect’ button
You should see information about the encoder status in the ‘Transfer Rate’ column. If it’s working properly, a numeric value will appear indicating the transmission speed.

Notes

If you are unable to connect, go back to step 4 and double check every server setting. You must also make sure there is music playing in Winamp.
You can also stream audio directly from your sound card input (or other audio device on your PC). Click the box with an ‘X’ in it under ‘Live Recording’. You can then select the audio device you wish to capture audio from.

You’re now streaming live on the Internet!

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Registering or Changing Nameserver IP with Godaddy

If you need to register nameservers or change the IP of your existing nameservers, here are step-by-step instructions when dealing with Godaddy.

This is certainly not clear from the GoDaddy “help” docs.

Login to GoDaddy
Domains > My Domains
Select a domain (or THE domain) you use as a name server
Look down in the far left hand corner of the page for “Host Summary”
You should see at least NS1 and NS2 and “edit” and “delete” links
Keep track of your choices here - you need them later!
Edit each by adding your new IP

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Using LAME ACM Codec with Spacial Audio SAM Broadcaster

If you’re suffering from excessive CPU usage, crashes, or general lockups with SAM, chances are you’re using a buggy MP3 encoder that comes built-in to Spacial Audio’s SAM3 and SAM4. You can work around this issue, as well as greatly improve the sound quality of your MP3 streams by installing and using the LAME ACM Codec. This article describes the installation and configuration process involved with using LAME ACM with Spacial Audio SAM3 or SAM4 Broadcaster.

Step 1 - Download and install the Lame ACM Codec

The first thing you need to do is download and install the latest LAME ACM Codec from Rarewares. It’s a free download.

Go to http://www.rarewares.org/mp3-lame-dshow-acm.php
Click on the latest version of the LAME ACM Codec

1. Click “Save File” (FireFox) or “Save As…” (IE)
2. Click OK.

3. Choose your Desktop as the location
4. Click “Save”

5. Right-Click the file you just saved
6. Select “Extract All…”

Click “Next” on the following extraction dialogs. Once complete, the extracted files will open in a new window. If not, locate the new folder on your Desktop and open it before continuing.

7. Right-Click the file ending with “.inf”
8. Select “Install”

You may be prompted with a few security warnings, so please “Open, “Allow” or “Confirm” the following installation as needed.

Step 2 - Restart SAM

It is very important that you restart SAM at this point. If you don’t, the new Codec will not be available within SAM.

Step 3 - Add a new encoder using your new LAME ACM Codec.

9. Choose “Legacy MP3 (ACM Codec)
10. Click OK

11. Click “Choose Format”
12. Select “Lame MP3”

You can now select your encoding bitrate in the bottom menu. Shown below is the ideal setting for a high quality 128k stream.

Continue setting up the encoder as you normally would (server settings, ect). You will now be streaming with the highest quality MP3 encoder available, without the instability or ‘dual core issues’ that the built-in SAM MP3 encoders suffer from.

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How do I reset the password for Cpanel and FTP?

If you need to change or reset your Cpanel password, there are a couple of ways to do it. Your Cpanel and FTP log ins are the same, so resetting your Cpanel password also resets the FTP password as well.

Log into your Cpanel control panel: http://vhost.fastserv.com:2082 or http://www.[yourdomain.com]/cpanel (replace [yourdomain.com] with your actual domain name)
Click the “Change Password” icon and choose a new password.

Alternatively, or if you have completely lost your Cpanel password:

Log into your Fast Serv account: https://portal.fastserv.com/
Click the “Services” tab
Click “Websites”
Click “Details” next to the site you want to update the password on.
Click “Change Password” and enter a new password. This will change the password on your Cpanel account only - your Fast Serv (Portal) password will be unchanged.

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MP3 Bitrate Selection and Samples

So you've gotten to the point in your streaming journey where it's time to make a decision. "What bitrate do I stream in?"

Streaming Bitrate Facts

Bit-rate is measured in 'kbps' (kilo-bits per second).
Higher bitrates = higher sound quality. Lower bitrates = lower sound quality.
Higher bitrates use up more bandwidth, increasing the cost to the broadcaster.
Dial up users cannot reliably listen to anything higher than 24kbps.
Poor-quality broadband connections or distant listeners may have difficulty with bitrates higher than 128kbps.
Many workplaces (with shared internet connection) ban the use of streams higher than 56kbps.

Rule of thumb for MP3 streaming bitrates

Talk radio bitrates are generally MP3 format, 24kbps-56kbps.
Fair to good quality music bitrates are MP3 format, 64kbps-128kbps, with 96kbps+ recommended.

For talk only content, having the highest sound quality is not very important. With music, the listener may get what is called 'listening fatigue' if the bitrate is too low. This can subconsciously cause the listener to switch to another station after only listening for a few minutes. This is why we recommend higher bitrates (96k+) for stations streaming mostly music.

MP3 Stream Bitrate Examples

In the following examples, a high quality source file was encoded into each of the bitrates shown using LAME v3.9.3. Click the 'Play' button of the various samples to hear the difference in sound quality between the different encoding modes.

16 kbps, 11 khz, Mono, MP3

Get the Flash Player to hear this stream.

24 kbps, 22 khz, Mono, MP3

Get the Flash Player to hear this stream.

32 kbps, 22 khz, Mono, MP3

Get the Flash Player to hear this stream.

48 kbps, 22 khz, Mono, MP3

Get the Flash Player to hear this stream.

56 kbps, 22 khz, Stereo, MP3

Get the Flash Player to hear this stream.

64 kbps, 22 khz, Stereo, MP3

Get the Flash Player to hear this stream.

96 kbps, 44 khz, Stereo, MP3

Get the Flash Player to hear this stream.

128 kbps, 44 khz, Stereo, MP3

Get the Flash Player to hear this stream.

160 kbps, 44 khz, Stereo, MP3

Get the Flash Player to hear this stream.

192 kbps, 44 khz, Stereo, MP3

Get the Flash Player to hear this stream.

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Winamp + Shoutcast Quickstart - 8 Easy Steps to Streaming

Step 1 - Install Winamp

Download and install Winamp (if you don’t already have it installed). Winamp is a free download.

Link - Click to download Winamp

Step 2 - Install the Shoutcast DSP Plugin

Download the Shoutcast DSP Plugin for Winamp and install it. This is a free plugin for Winamp that lets you stream out to the Internet.

Link - Click to download Shoutcast DSP Plugin for Winamp

Run the file you just downloaded and this will install the DSP into Winamp.

Step 3 - Start the Shoutcast DSP Plugin

Start Winamp
Press Ctrl - P (Ctrl and P keys together) - This will open the settings page.
(a) Click ‘DSP/Effect’ on the left column - you may need to scroll down.
(b) Select ‘Nullsoft SHOUTcast Source DSP’ - a window called ‘SHOUTcast Source’ will appear.

Step 4 - Enter the Shoutcast Server settings

(c) Click the ‘Output’ tab
(d) Click ‘Connection’
(e) In the ‘Address’ field enter the Shoutcast server host as shown in your Shoutcast email or Fast Serv account under Services -> Shoutcast.
(f) In the ‘Port’ field enter the Shoutcast server Port as shown in your Shoutcast email or Fast Serv account under Services -> Shoutcast.
(g) In the ‘Password’ field enter the Shoutcast server DJ password as shown in your Shoutcast email or Fast Serv account under Services -> Shoutcast.

Note: You can log into your Portal account to obtain your Shoutcast server details critical for this step (if you don’t already have them):

https://portal.fastserv.com/

Step 5 - Set up the Encoder

The Encoder is the ‘heart’ of Shoutcast. It takes the audio from Winamp (or the microphone or line input) and converts it into MP3 format to be sent to your listeners.

(h) Click the ‘Encoder’ tab.
(i) Click ‘Encoder 1’ in the ‘Encoder’ field.
(j) Select ‘MP3 Encoder’ in the ‘Encoder Type’ menu.
(k) Select the appropriate bitrate in the ‘Encoder Settings’. You can choose any ‘kbps’ that is equal or lower to the bitrate ‘kbps’ of the Shoutcast package you purchased.

Note: Be very careful when choosing your Encoder Settings. The bit rate (kbps) MUST be equal or lower to the Shoutcast plan you purchased.

Step 6 - Set up your Station Details

(l) Click the ‘Output’ tab.
(m) Click the ‘Yellowpages’ button.
(n) Give your station a title.
(o) Enter your website address, including the http:// part.
(p) Enter a the genre of music or content. You can list more than one, separated by commas.
(q) If you want the titles of songs streamed to the players, click ‘Enable Title Updates’.

Step 7 - Choose the audio source

Here we will choose whether to broadcast what is playing in Winamp, or instead the live sound input to your computer (microphone, line-in, ect).

(r) Click the ‘Input’ tab
(s) If you want to stream files played in Winamp, choose ‘Winamp’ in the ‘Input Device’ menu. If you wish to instead broadcast a live audio feed or microphone input, select ‘Soundcard Input’.

Note: If you select ‘Soundcard Input’, the default recording device in the Windows control panel will be used for streaming. You can monitor the levels in the ‘Input Level’ area—it is recommended to keep your input level less than -2 dB to prevent distortion. You may have to adjust the recording mixer properties if the levels aren’t moving (see below under ‘troubleshooting’).

Step 8 - Start streaming

(t) Click the ‘Output’ tab.
(u) Click ‘Connect’.
(v) You should immediately see bytes counting up in the ‘Status’ box. If the bytes are stuck at 0 or remains ‘Not Connected’, see the troubleshooting section below.
(w) If you would like to have the Shoutcast DSP automatically connect each time you start Winamp, tick the ‘Connect at Startup’ check box.

You’re now streaming live on the Internet!

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Setting Up Private Nameservers at Godaddy

If your domain is registered at Godaddy and you want to use private nameservers (ns1.yourdomain.com, ns2.yourdomain.com, ect) you have to register them before they can be set on any of your domains. If you don’t register them first, Godaddy will give you an error when you try to assign them to any domain.

Once your private nameservers and IPs are assigned by FastServ, you must then register both the names, and their IPs at Godaddy.

Go to the Go Daddy Account Login Page.
Log in using your account username (which may be the same as your customer number) and password.

Once logged in just follow these steps:

Go to Domains >> My Domains
Click on your domain you’d like to register nameservers for.
Click on (add) under ‘Host Summary’ on the bottom left.
For “Host Name:” you’ll input “ns1” (no quotes) in the box.
For “Host IP 1:” you’ll input your primary nameserver IP address
Click “Ok” - Your first nameserver has been created.
Click on (add) under ‘Host Summary’ on the bottom left again.
For “Host Name:” you’ll input “ns2” (no quotes) in the box.
For “Host IP 2: you’ll enter the same IP as your primary address, except one number higher.(For Example: You received the ip: 208.85.241.34 when signing up, this would be your primary IP for ns1. For ns2 you would use: 208.85.241.35)
Click “OK”

After you’ve registered the private nameservers, you can now set all of your domain names to use the private nameservers you just registered.

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How Do I Reboot My Server

An automated reboot system (power cycle) is available in your Portal account. If you accidentally shut down your server, this can also power back on your server.

Log into your Portal account: https://portal.fastserv.com/. If you don’t know your password, use the “Lost Password” link and enter your Email. Follow instructions to reset your password.
Click “Services”
Click “Dedicated Servers”, then “Details” next to the server you want to reboot
Click “Reboot” and then Confirm

Your server will be instantly power cycled.

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How Do I Install a New Operating System

Our automated OS installer makes installing a new OS on your server only a few clicks away.

Log into your Portal account: https://portal.fastserv.com/. If you don’t know your password, use the “Lost Password” link and enter your Email. Follow instructions to reset your password.
Click “Services”
Click “Dedicated Servers”, then “Details” next to the server you want to install an OS on
Click “Reinstall OS” and then Confirm

Our automated systems will instantly start a network-based install of the OS you have chosen. On typical hardware Linux takes anywhere from 10-20 minutes, and Windows takes 30-60 minutes start to finish. When the installation is complete, you will receive an email stating so. Your server is now ready to log in to.

Note: Monthly SPLA licensing fees apply to Windows Operating Systems. Be sure you are aware of current pricing before choosing a Windows installation.

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How Do I Update My Credit Card

Sometimes your credit card expires or otherwise needs to be switched out with an new card.

Log into your Portal account: https://portal.fastserv.com/. If you don’t know your password, use the “Lost Password” link and enter your Email. Follow instructions to reset your password.
Click “Credit Cards”
Remove your old card by clicking on (selecting) the card, then click “Delete”.
Click “Add New”, then enter your card details and click “Submit”.

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How Do I Pay My Invoices

You can pay your invoice instantly in our Customer Portal using two methods:

Paypal
Credit Card

Pay Invoices with Credit Card

Log into your Portal account: https://portal.fastserv.com/. If you don’t know your password, use the “Lost Password” link and enter your Email. Follow instructions to reset your password.
Click “Credit Cards”
Click “Add New”, then enter your card details.
Click “Invoices”
Click “Details” next to the invoice you want to pay
Click “Pay using Credit Card”

Pay with Paypal

Log into your Portal account: https://portal.fastserv.com/ If you don’t know your password, use the “Lost Password” link and enter your Email. Follow instructions to reset your password.
Click “Invoices”
Click “Details” next to the invoice you want to pay
Click “Pay using Paypal”

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Preview website before switching DNS

When migrating your site from another host, you can check to make sure everything is ready by using the following URL:

http://vhost.fastserv.com/~user/
* replace user with your actual Cpanel/FTP username

Once you verify your site is working correctly, you can change your DNS records. This way, there is no possibility of downtime during the migration.

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Webmail Access

All web hosting accounts have webmail access (Squirrelmail, Horde, and Roundcube). Keep these links handy should your email client act up or even as a complete replacement for Outlook.

1. http://yourdomain.com/webmail/
* replace yourdomain.com with your actual domain name

2. http://vhost.fastserv.com:2095/

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How do I login to Cpanel

There are two ways to access your Cpanel interface.

1. http://yourdomain.com/cpanel/
* replace yourdomain.com with your actual domain name.

2. http://vhost.fastserv.com:2082/

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Remote MySQL Access

Allow a Remote Server to Access Your Databases

To specify remote servers able to access MySQL databases on your server, click “Remote MySQL” in your Cpanel control panel.

1. Type the host’s name or IP address into the Host field.
* You may enter a fully qualified domain name (FQDN) or an IP address.
* You may use % as a wildcard. For instance, to allow access from all IP addresses beginning with 208.77.188, you can enter 208.77.188.%.
2. Click Add Host.

Prevent a Remote Server From Accessing Your Databases

To disallow a host from accessing databases on your server:

1. Click the X icon next to the host’s name or IP address.
2. If you are sure you wish to prevent the server from accessing your databases, click Yes.

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Cpanel User Guide

Here you’ll find detailed answers to almost every “how do I” type of question related to Cpanel.

http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/WebHome

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Icecast Embedded AACplus Flash Player with Metadata

If the player won't work for your Icecast server, please rent a compatible Icecast Server. We cannot offer support for 3rd party servers, sorry.

Update: May 5th, 2010 - Song title (metadata) support has been added!

This article describes how to embed a Flash-based player and now-playing metadata on your website to use with your Icecast streams on an Icecast (KH) server.

You can stream mp3, aac, and even aacplus streams directly to an embedded Flash player. Metadata support is provided using Javascript hooks to JWplayer.

Place following code on an HTML page in the location you want the player:

<div id="metadata">
  <p> <!-- Now Playing shows up here --> </p>
</div>

<script type="text/javascript" src="https://www.fastserv.com/player/player.js"></script>
<div id="player"><a href="http://www.macromedia.com/go/getflashplayer">Get the Flash Player</a> to hear this stream.</div>
<script type="text/javascript">
    // SET THE FOLLOWING VARIABLES ACCORDING TO YOUR STREAM
     var stream = 'http://ic1.dread.fastserv.com:80/dreadlockradio_aacp';
     var autostart = 'true';
    // DO NOT EDIT ANYTHING BELOW THIS POINT
     var so = new SWFObject('https://www.fastserv.com/player/player.swf','mpl','470','20','9');
     so.addParam('allowscriptaccess','always');
     so.addParam('allowfullscreen','false');
     so.addVariable('autostart', autostart);
     so.addVariable('file', stream+'%3Ftype%3D.flv');
     so.write('player');
</script> 

Notes:

This code works ONLY with Fast Serv FLV enabled Icecast servers (Icecast KH). Icecast KH send special headers for Flash players and have the correct crossdomain.xml and frame alignment required by Adobe. This code WILL NOT work with standard Icecast servers or other non-FLV compatible servers.
Use only standard sample rates: 11.025, 22.05, or 44.1KHz only. Flash doesn't understand other sample rates.
Stream types supported: MP3, AAC, AACplus.
Be sure to update stream with a direct url to your stream's Icecast mount. You cannot link to an m3u or pls; it must be a direct stream link without any pls, m3u or other playlist extension. In the case of the previous example code, we're linking the player to http://ic1.dread.fastserv.com:80/dreadlockradio_aacp
If you prefer that the player does not auto start, change
var autostart = 'true';
to
var autostart = 'false';
Only edit the stream and autostart variables. Everything else needs to be left alone.
You can move the now-playing (metadata) div tag anywhere you want on the page.

Icecast with AACplus Flash Player Demo

Click Play to Start

Get the Flash Player to hear this stream.

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